COMPLAINTS

Your purchase is covered by the Consumer Sales Act, and as a consumer you have a 3-year warranty. If you want to make a claim for an item purchased on Resquelife247, see the instructions below. Record your order number and provide a brief description of the damage. We will get back to you as soon as possible with a suggested solution or a return shipping label. We will send you a return code and a return shipping label to quickly handle your case once the goods have been returned to us.

If you wish to initiate a claim, Rescuelife247 must be informed within a reasonable time after the fault in the goods is discovered. We recommend that you complain as soon as possible, but no later than 2 months after the fault is discovered.

If the complaint is justified, Rescuelife247 will of course refund the shipping costs incurred in sending the item to us. If not, you as a consumer will have to pay all transportation costs, including our shipping costs for the return of the item after inspection. Please remember that the goods must always be sent in the correct packaging together with the delivery receipt. The consumer is responsible for the package/goods until it reaches Rescuelife247. Therefore, it is important to save the delivery receipt with information about the tracking number.

This means that you can either get a defective item repaired, replaced, refunded or at a reduced price, depending on the specific situation. It is of course a requirement from Rescuelife247 that the complaint is justified and that the defect/damage to the product is not due to mishandling, normal wear and tear, modifications and abuse by the consumer. In addition, we take into account the rules of the Consumer Purchase Act regarding complaints.

Please note that items sent without postage will not be accepted by Rescuelife247.

If you have received incorrect products or products are missing from your package, please contact our customer service immediately, preferably with details of your order number and pictures of what you have received.

Complaints

In the event of a complaint about a purchase, the consumer is primarily referred to Fristad Plast AB, Expressvägen 5, 513 32 Fristad, E-mail: info@fristadplast.se. If we do not find a satisfactory solution, the consumer can, if the relevant conditions are met, submit a complaint for advice from Hallå Konsument or submit a complaint to ARN.

The European Commission’s online complaint platform can be used to lodge a complaint. This is particularly relevant if you are a resident of another EU country.

Cards:

1) Write an e-mail to: info@fristadplast.se
2) Attach your order number.
3) Describe your problem and attach pictures if possible.